For decades, hotel software was installed on-premise, on the hard drives of computers behind the front desk or in the back offices. But in recent years, the limitations of these legacy systems became more obvious, like how they cannot easily support remote work and collaboration or install updates in real-time.

Thus the shift toward cloud computing: hoteliers increasingly choose software that is based in the cloud, which means employees can log in from any internet browser and the software is always the latest version.